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Frequently Asked Questions
Welcome to the FAQ section of the website, where we hope to provide answers that help in the use of the website. This section is usually populated using real questions that come in from users. Your questions are an important part of the process so please keep them coming.
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- 1. Why do I have to register for online access?
- 2. What is the difference between access registration and membership registration?
- 3. Do I have to register to use the website?
- 4. How do I add my CSHA membership information to the system?
- 5. What is the sequence of events assuming I am a CSHA member who is an Internet novice?
- 6. What is the sequence of events for using the website as non CSHA member?
- 7. What am I to do if I notice any bugs that need to be fixed?
- 8. What am I to do if I see changes that could make the website more useful?
- 9. Are my private information safe within the system?
- 10. How do I help facilitate the full use of the new website?
- 11. I cannot log in, how do I find my password?
- 12. Why can't I see the most up to date version of the website?
- 13. How do I post classified ad as a member?
- 1. Why do I have to register for online access?
CSHA Stallion Service Auction Questions
- 14. What is CSHA Stallion Service Auction?
- 15. How do I retrieve my Stallion auction username and password?
1. Why do I have to register for online access?
Registering for online access allows you to use all sections of the website. This is compulsory for all members as there are services reserved for members only, like posting classified ads.
Non members of CSHA do not have to register for online access.
2. What is the difference between access registration and membership registration?
Online access registration allows you to browse all sections of the website. It is different from membership registration.
Membership registration is for CSHA members only. It is an electronic version of the well-known CSHA membership registration form. So, instead of Downloading the application form in PDF, Printing, Filling out the form, Faxing in the form...and then the office transferring the information into the system (with minor errors), we have provided members the opportunity to enter their information themselves, once and for all.
As technology makes life a lot easier, every organization is evolving and therefore changing the ways of conducting business. CSHA is no different. The plan here is to manage all CSHA applications and transactions electronically in the nearest future.
3. Do I have to register to use the website?
No, you do not have to register to use the website.
But if you are a CSHA member, you need to register to access the member-only services.
4. How do I add my CSHA membership information to the system?
Adding your membership information is a simple process as outlined below. Simply skip the steps that you have already completed.
A. Register for online access. This provides you with a valid username and password.
B. Log into the system using your username and password.
C. Click on Forms/Membership to display the electronic membership form.
D. Fill out the entire form and your information is sent into the database.
5. What is the sequence of events assuming I am a CSHA member who is an Internet novice ?
It is very simple to use the new CSHA website. The simple process is outlined below:
If you are new to the new website:
A. Register for online access. This provides you with a valid username and password.
B. Log into the system using the username and password from step 1 above.
C. Browse the website and enjoy!
If you have registered for online access before:
A. Log into the system using the username and password
B. Browse the website and enjoy!
If you want to send your horse information correctly into the system:
Skipping the steps you have already covered...
A. Register for online access. This provides you with a valid username and password.
B. Log into the system using your username and password.
C. Click on Forms/Membership to display the electronic membership form.
D. Fill out the entire form and your information is sent into the database.
6. What is the sequence of events for using the website as non CSHA member?
None.
Simply click around and enjoy the wealth of information!
7. What am I to do if I notice any bugs that need to be fixed?
As a site that is being tested, we know that there may be bugs that would need fixing. If you encounter any bug, use the following procedure to capture the issue appropriately:
A. Describe what you encountered the best you can
B. Copy the URL or address that led you to the issue and paste it into the body of the bug-fix email as shown below.
C. Send this to webmaster@canadian-sport-horse.org or the CSHA office for immediate action.
8. What am I to do if I see changes that could make the website more useful?
We openly welcome and deeply appreciate input from members. So if you think that something would make the site easier to use or even the wording of some sentence could be changed to better convey the meaning, please send us your ideas through webmaster@canadian-sport-horse.org or the CSHA office. Thank you.
9. Are my private information safe within the system?
The CSHA neither sells nor shares user information. Please see our privacy policy for more details
10. How do I help facilitate the full use of the new website?
Ideas and Constructive Feedback
We openly welcome and deeply appreciate input from members. So if you think that something would make the site easier to use or even the wording of some sentence could be changed to better convey the meaning, please send us your ideas through webmaster@canadian-sport-horse.org or the CSHA office. Thank you.
Use the System
The new website is completely database driven, hence we need to have data for it to function most efficiently. Therefore members are encouraged to put their horse, farm and other pieces of information into the system. It is much cheaper to have members enter their information into the system than hiring data-entry personnel to do so, not even factoring in the errors.
The new website empowers members in that they are in control of their own data. This could translate into a lot of marketing advantages for the members too.
So help us spread the word around, use the new system, show others how you have been able to use the system and send us your feedback. We value constructive criticism and cherish compliments too!
Bugs and Fixes
As a site that is being tested, we know that there may be bugs that would need fixing. If you encounter any bug, use the following procedure to capture the issue appropriately:
A. Describe what you encountered the best you can
B. Copy the URL or address that led you to the issue and paste it into the body of the bug-fix email as shown below.
C. Send this to webmaster@canadian-sport-horse.org or the CSHA office for immediate action.
Once again, we sincerely appreciate your help and understanding.
11. I cannot log in, how do I find my password?
Lost Password
You can always have your password sent to the email address that you signed up with. Simply go to the login page and click on "Forgot Password" link. The system will search for your password using the email address you provided.
Once it find the password, an email will be sent to you right away, which will include the password.
12. Why can't I see the most up to date version of the website?
This is usually from the cookies stored in your computer and so simply refresh your page. To do this, press F5 or click on View/Refresh at the top of your browser.
13. How do I post a classified ad as a member ?
If you have registered and have a username and password, then click on LOGIN. Then enter your username and password for access - this will allow you to post your classified ad. Click on CSHA Marketplace, then click on Post My Ad at the bottom of the page, to do so.
14. What is CSHA Stallion Service Auction?
The Canadian Sport Horse Association Stallion Service Auction is an annual fundraiser made possible by our stallion owners by donating both a stallion service and their time in order to support the association. Funds raised by your generous bids are utilized to support National Programs such as the $20 000 Foal Futurity and other initiatives supporting Canadian Breeders.
15. How do I retrieve my CSHA Stallion Service Auction username and password?
If you have participated in the CSHA Stallion Service Auction in the past, your login information are still available. All you need is the email address that you used for registration. The system will use that to send the username and password to you. Simply click here now to retrieve your username and password.
Also, when you go to Auction Section of this website, there is a Username/Password Lookuplink at the bottom of the page.
When the email is sent to your address, please check you Bulk Folder, or Spam Folder or Junk Mail folder if you do not find the email in your INBOX.
The email will say have a subject as follows:
Subject: CSHA Auction Username/Password Request